Conduct Risk
How ordinary products, incentives and culture end up harming customers, and how the Central Bank assesses whether your firm noticed.
- Format
- Web-based (SCORM)
- Duration
- About 30 minutes, pause anytime
- Assessment
- Randomised question bank
- Certificate
- Timestamped, CPD accredited
- Audience
- All staff
- Refresh
- Annual re-enrolment, automatic
What the course covers
5 focused sections, each built on the Irish legal position rather than generic principles, then a randomised exam and your certificate.
Legal basis: CBI Consumer Protection Code; Consumer Protection Code 2025 revisions
Customer harm rarely starts with bad intent
Products cause harm at scale
Poor target-market definition and weak value assessment cause detriment across a whole book, long before anyone complains.
Incentives shape behaviour
Reward structures quietly teach staff what the firm actually values. Supervisors look closely at what gets paid for.
Culture is examined
The Central Bank assesses tone from the top and whether people feel able to speak up. Both have to be evidenced on paper.
Redress is expensive
Conduct failures end in remediation programmes and refunds that dwarf whatever the original shortcut saved.
How it is assessed
Every learner sits a randomised exam drawn from a larger question bank, so no two people see the same paper and sharing answers gets nobody anywhere.
- Questions rotate per learner from the bank
- Pass mark set for genuine competence
- Learners can pause and resume at any point
- Retakes available without starting the course again
What you can evidence
The certificate is the point. It is issued automatically on a pass and lands straight in your audit trail.
- Learner name, completion date and exam score
- Course outline and the exact version taken
- CPD hours, ready for a professional CPD log
- One-click audit export across your whole team
About 30 minutes, including the randomised exam. It runs in any browser with nothing to install, learners can pause and resume, and the certificate is issued the moment they pass.
Yes. The course carries CPD accreditation codes issued by the LIA and the IOB, and every certificate states the course outline, completion date, exam score and CPD hours, ready for a professional CPD log or the firm’s training file.
All staff. It is written for Irish regulated firms, to the Irish legal position.
CBI Consumer Protection Code; Consumer Protection Code 2025 revisions. The content is written to that legal position rather than to a generic international syllabus, and the certificate records the version taken.
Yes. Upload a list or share an invite link, track completions on the Harrington Hub dashboard, let automatic reminders chase the stragglers, and export every certificate and score in one click when an auditor or the regulator asks.
Put Conduct Risk on your audit trail.
Book a demo and we will show the course, the randomised exam and the certificate, with your team's names on the dashboard.