Conduct Risk
How ordinary products, incentives and culture end up harming customers, and how the Central Bank assesses whether your firm noticed.
- Format
- Web-based (SCORM)
- Duration
- About 30 minutes, pause anytime
- Assessment
- Randomised question bank
- Certificate
- Timestamped, CPD accredited
- Audience
- All staff
- Refresh
- Annual re-enrolment, automatic
What the course covers
5 focused sections, each built on the Irish legal position rather than generic principles, then a randomised exam and your certificate.
Legal basis: CBI Consumer Protection Code; Consumer Protection Code 2025 revisions
Customer Harm Rarely Starts With Bad Intent
Products Cause Harm at Scale
Poor target-market definition and weak value assessment cause detriment across a whole book, long before anyone complains.
Incentives Shape Behaviour
Reward structures quietly teach staff what the firm actually values. Supervisors look closely at what gets paid for.
Culture Is Examined
The Central Bank assesses tone from the top and whether people feel able to speak up. Both have to be evidenced on paper.
Redress Is Expensive
Conduct failures end in remediation programmes and refunds that dwarf whatever the original shortcut saved.
How it is assessed
Every learner sits a randomised exam drawn from a larger question bank, so no two people see the same paper and sharing answers gets nobody anywhere.
- Questions rotate per learner from the bank
- Pass mark set for genuine competence
- Learners can pause and resume at any point
- Retakes available without starting the course again
What you can evidence
The certificate is the point. It is issued automatically on a pass and lands straight in your audit trail.
- Learner name, completion date and exam score
- Course outline and the exact version taken
- CPD hours, ready for a professional CPD log
- One-click audit export across your whole team
More in Conduct & Accountability
Courses firms usually pair with this one, each about 30 minutes with its own CPD certificate.
Fitness & Probity
Controlled Functions, the F&P standards and the annual certification cycle the compliance officer usually ends up running single-handed..
View courseConduct Standards (SEAR)
The IAF Common and Additional Conduct Standards under SEAR, and more importantly the reasonable steps that evidence them when someone asks..
View courseConduct Rules
The individual Conduct Rules, or Common Rules, written for the staff who sit outside the certification regime.
View courseCorporate Governance
Boards, committees, risk appetite and the three lines of defence, with a clear answer to where compliance reporting is supposed to land..
View coursePut Conduct Risk on your audit trail.
Book a demo and we will show the course, the randomised exam and the certificate, with your team's names on the dashboard.